Guest complaints happen every day. Dealing with them in a quick and professional manner can save the company time, money, and reputation.
Handling Guest Complaints
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Written By
Brewpubs Committee,
Brewers Association
Brewers Association
The Brewpubs Committee is a diverse group of brewers that share a passion for elevating the craft beer culture of all members and serve to help promote the vision of the Brewers Association. The Brewpubs Committee serves the BA vision by: developing and disseminating solutions that drive the greatest business value for our membership; sharing best practices, tools, and resources that are applicable to brewpubs of all sizes; and fostering a collaborative environment among brewpub owners, operators, and brewers, and ultimately, our guests.
See Brewpubs Committee's Articles